Triply introduces unified system to transform travel agency operations in Africa

According to the company, the platform brings together several operational services, allowing travel businesses to prepare quotations, generate itineraries, book flights and hotels, manage customer enquiries, collect payments and settle supplier transactions through one system.

According to Triply, the platform was developed to replace the fragmented systems, including spreadsheets, messaging applications and separate booking and payment tools, that many travel businesses rely on to manage their daily operations.

Triply CEO Peter Wachira said the platform was designed to address the different processes involved in running a travel business, including preparing quotations, securing flights and accommodation, managing customers and handling payments across borders.

"Running a travel business involves much more than taking a booking. Operators need to prepare quotes, secure flights and accommodation, manage customers and move money reliably, often across borders," Wachira said.

He added that the company wanted to reduce the time businesses spend switching between different systems and allow them to concentrate more on serving travellers.

“We built Triply to make those processes work together so businesses can spend less time switching between systems and more time serving travelers,” he said.

The company said this combination of travel operations technology and financial infrastructure was intended to give agencies and tour operators a clearer view of their businesses and reduce the effort involved in managing multiple tools.

Triply said it intends to continue expanding its reach by providing integrated technology and financial solutions to travel agencies and tour operators across the continent.