Gov't pushes public service reforms through digital transformation, accountability

The government has renewed its push for a more accountable, innovative, and digitally driven public service, with human resource leaders being tasked to spearhead reforms aimed at improving efficiency, professionalism, and service delivery.

Speaking during the HR Summit for Public Service Directors and Deputy Directors in Mombasa, Principal Secretary for Public Service and Human Capital Development Dr. Jane Imbunya said the public sector must adapt to rapid technological changes, shifting workforce expectations, and growing public demand for transparent and efficient services.

Dr. Imbunya noted that Human Resource Management has evolved from being an administrative support function to becoming a central driver of institutional performance, governance, and sustainable national development.

She said the government is prioritizing accountability and ethical leadership across public institutions to strengthen public trust and improve service delivery.

“Public confidence in government institutions can only be sustained where accountability systems are strong, ethical standards are upheld, and public officers remain committed to serving citizens with dedication and professionalism,” she said.

The PS further emphasized the need for continuous investment in human capital development through leadership training, mentorship, succession planning, and digital skills development to prepare public officers for emerging workplace realities.

She added that the government is accelerating digital transformation in the public service through the adoption of modern Human Resource Information Systems, automation of HR processes, virtual learning platforms, and technology-enabled performance management systems.

At the same summit, Institute of Human Resource Management (IHRM) National Chairman Philip Odero Dalmas challenged HR professionals to move beyond traditional administrative roles and become strategic partners in national development.

Dalmas said HR leaders play a critical role in shaping organizational culture, strengthening accountability, driving employee motivation, and preparing future leadership within public institutions.

He warned that complacency, delayed reforms, and outdated systems remain major obstacles to effective service delivery in the public sector.

“The future of our public service will depend on whether HR leaders evolve from transactional management into transformational leadership,” he said.

Dalmas also called on HR leaders to strengthen workforce planning, embrace innovation, leverage technology responsibly, and prioritize employee wellness as part of broader efforts to build a resilient and performance-driven public service.

The summit brought together HR directors, deputy directors, policymakers, and stakeholders to discuss reforms aimed at building a future-ready public service aligned with Kenya’s national development agenda.