Kenya Power confirms restoration of tokens purchasing system
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Kenya Power has confirmed the restoration of prepaid token purchases and bill payment systems across all channels following the earlier outage.
The electricity supplier, however, noted that delays would be experienced in the delivery of tokens due to the high number of transactions.
"We wish to inform our customers that all our prepaid payment platforms have been restored, and customers are now able to buy tokens.
"However, the high number of transactions is causing delays in the delivery of tokens to customers. We are working to clear the backlog as soon as possible to ensure real-time delivery. we apologise for the inconvenience caused," said Kenya Power.
In a customer alert issued earlier on Thursday, Kenya Power said the outage had been caused by a system interruption affecting token purchases and electricity bill payments.
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