Kenya Power announces delay in token deliveries via PayBill 888880

Kenya Power has announced a delay in delivering tokens purchased through its M-Pesa PayBill number 888880.

In a statement on Saturday, the power company did not provide an explanation for the delay but urged customers to use alternative payment channels, such as banks.

Attempts by Citizen Digital to purchase tokens via the PayBill number have resulted in a "transaction failed" message from M-PESA.

“Our team is working to resolve the issue affecting our Mpesa Paybill 888880,” said Kenya Power in the statement.

Further, Kenya Power apologized for the inconvenience and promised to provide an update once the issue is resolved.

“We will issue an update once this is concluded. We apologize to our customers for any inconvenience caused and thank them for their patience.”