Africa’s first SureStay collection hotel marks one year in Nairobi

Heri Heights Hotel Apartments is marking one year since joining the SureStay Collection by Best Western, becoming the first property in Africa to operate under the brand.

The affiliation brought Heri Heights into Best Western Hotels & Resorts’ global network, aligning the Nairobi-based serviced apartments with the SureStay Collection’s focus on value-driven accommodation in the economy-to-midscale segment, including extended-stay offerings.

According to Samantha Muna, Managing Director for Business Development at Trianum Hospitality Management, which operates the property, brand affiliation has strengthened the hotel’s operational framework and market positioning.

“Operating under an established brand provides credibility and access to a large support network with a proven business model, including operational, marketing, and revenue optimisation support,” Muna said.

She added that Heri Heights has sought to maintain its identity while meeting international brand standards. “What makes Heri Heights distinct is the balance between comfort, green space, and proximity to the city. As we mark our first year as a SureStay property, our focus remains on delivering relaxed and well-managed stays.”

Located on 2.5 acres of landscaped gardens off Arboretum Road, Heri Heights offers a quieter setting within close reach of Nairobi’s major commercial, diplomatic, and leisure areas, including Westlands, Riverside, Upper Hill, and Kilimani. The property consists of self-catering apartments equipped with kitchens, alongside shared amenities such as a swimming pool, fitness centre, Turkish bath, and internet access.

Wytze van der Berg, Vice President of International Operations for EMEA at BWH Hotels, said the property had made steady progress since joining the SureStay Collection and noted continued support from the brand.

The apartments are fully furnished and serviced, catering to leisure travellers, business guests, and longer-stay visitors. Facilities include meeting spaces, an on-site restaurant with multiple dining areas, and outdoor spaces used for small events.

Heri Heights is managed by Trianum Hospitality, an independent hospitality management company operating across East Africa. The firm has 15 years of experience managing serviced apartments, boutique hotels, and vacation properties.

Mutheu Muna-Mwaniki, who oversees the SureStay partnership for Heri Heights, said the collaboration has supported operational efficiency while maintaining service standards aimed at improving distribution and long-term asset value.

Trianum Hospitality marks its 15th year in operation in 2025, with a portfolio spanning hotel apartments, boutique hotels, and vacation homes across the region.