Kenya Railways experiencing system hitch

Kenya Railways has joined a number of other State corporations in announcing what it terms as a system glitch.

The company, in a public statement released on Thursday evening, said ticketing services have since been affected by the said hitch.

“We are experiencing a system hitch affecting purchase of tickets by customers. This is due to an outage on our service provider's network,” Kenya Railways Managing Director said in the statement.

“We are working with the service provider to restore normalcy as soon as possible. We apologize for the inconvenience caused.”

Kenya Railways comes as the latest in a long list that already includes Kenya Power as well as the government’s e-Citizen platform that experienced technical hitches that rendered online services useless for the better part of Thursday.

He later issued a statement allaying fears that government platforms, among them the e-Citizen portal, were hacked this week and sensitive information accessed by cyber criminals.

He said that hackers attempted to weigh down the e-Citizen portal by making unusual requests, but the security systems in place thwarted the attempts.

From banks to mobile users, Kenyans have complained of delays and inconveniences with various systems that crippled key transactions in their daily operations.

These included Bank transfers, M-Pesa and MySafaricom services, as well as Bank to M-Pesa transactions.