Kenya Power says token purchase system finally restored

Kenya Power has announced that the prepaid payment system has finally been resolved following a recent disruption.

In a notice issued on Tuesday, the power distributor notified Kenyans that the system was now operational and that customers can now purchase their tokens through the M-Pesa Paybill number 888880.

“Following a recent system disruption that led to delays in the processing and delivery of prepaid tokens, we are glad to inform you that the issue was resolved on Monday,” said Kenya Power.

The State Corporation further affirmed that the tokens purchased during the system downtime through M-Pesa were processed on Monday evening.

“As of yesterday, we had processed and sent out all electricity tokens purchased by respective customers via MPESA,” added Kenya Power.

The power company lauded its customers’ patience and extended apologies to those affected by the system downtime.

The notice comes after Kenya Power on Saturday announced a technical malfunction that had affected both its Prepaid and Post-paid payment systems.