Kenya Power vending, bill payment platforms down in system outage

In a customer alert issued on Thursday, the company said the outage was caused by a system interruption affecting token purchases and electricity bill payments.

The company said it would update customers once services are restored and apologised for the inconvenience caused.

The payment systems' failure comes less than a day after a widespread blackout plunged large parts of the country into darkness. 

The outage, first reported at around 8:30 p.m. on Wednesday, affected Nairobi, the Coast, Mt Kenya and parts of the Central Rift, with parts of the North Rift and Western regions remaining on supply. 

Kenya Power attributed that blackout to a technical disturbance in the national grid and said power had been fully restored to all affected customers by 2:00 a.m. on Thursday. 

The utility had earlier restored supply in phases, energising the Lanet, Naivasha and Juja Road substations by 10:11 p.m. before progressively returning other regions to service.