Matatus delivering packages without licence to be fined Ksh.300K, CA warns

The Communications Authority of Kenya (CA) has issued a stern warning to matatus reportedly engaged in the delivery of packages without being licensed to do so by the government.

CA Director General David Mugonyi, in a statement released on Tuesday, noted that among the authority’s roles include facilitation of domestic and cross-border e-commerce activities by licensing both national and international courier providers.

Mr. Mugonyi hence warned of fines and jail terms for courier service providers that fail to obtain the necessary approvals from the State agency in accordance with the Kenya Information and Communications Act, 1998.

“It has come to the attention of the Authority that a number of unauthorised Public Service Vehicle (PSV) Saccos and e-commerce players are offering courier services without obtaining the requisite license from the Authority,” he stated.

“Pursuant to Section 49 of the Kenya Information and Communications Act, 1998, any person found contravening these provisions commits an offence and shall be subject to penalties upon conviction. Such penalties include a fine not exceeding Ksh.300,000, imprisonment for a term not exceeding one year, or both.”

The CA boss went ahead to urged Kenyans to only utilize courier operators that are appropriately licensed to undertake the services, and to demand for their relevant compliance certifications when in doubt.

In doing so, Mr. Mugonyi stated, then they’re guaranteed of the security of their packages and proper compensation in case of loss or damage.

He further noted that a register of all licensed courier providers, along with their market structure and administration framework, is available on the authority's website.

“Members of the public are therefore advised to engage the services of licensed postal and courier operators to ensure the safety of their items and mitigate other risks associated with engaging unauthorized service providers. The public is further encouraged to verify the validity of courier service providers by demanding to view a valid compliance certificate issued by Authority,” the DG said.

“By patronising duly authorised operators, consumers benefit from security of prescribed complaints resolution and compensation mechanisms, ensuring a secure and reliable service experience.”