Kenyans urged to pick uncollected IDs from Huduma Centres

Speaking during a visit to the Thika Huduma Centre, CS Muturi revealed that over 190,000 National IDs are uncollected across the country, with Thika alone housing more than 10,000 IDs, 2,800 birth certificates, and over 6,000 driving licenses waiting for their rightful owners.

“I urge all Kenyans to visit their nearest Huduma Centre and collect their documents without delay,” said Muturi. "With 57 Huduma Centres available nationwide, accessing these essential documents has never been easier."

CS Muturi also announced plans to establish Huduma Centres in every constituency, ensuring that vital services are accessible to all citizens. He expressed gratitude to Members of Parliament who support this initiative.

While addressing the busy Thika Huduma Centre, which serves a large population, CS Muturi noted its impressive 87.5% customer satisfaction rating. He commended the staff for their dedication, particularly in providing counseling and wellness services to both customers and employees.

 “Your service shapes the government’s image, and I urge you to maintain professionalism and courtesy,” he emphasized.

He also praised the Huduma Mashinani outreach program, which delivers services directly to local communities, encouraging staff to continue their exemplary work in serving customers with excellence.

“Your dedication plays a vital role in creating an environment where every customer feels valued and appreciated,” he added.