Jubilee Health Insurance launches digital platform to streamline insurance distribution

The platform dubbed 'J-Force' will provide real-time business insights while enabling intermediaries to operate with greater speed and precision. The platform facilitates seamless client onboarding, lead management, policy issuance, and renewal tracking—all within a paperless environment.

The launch event brought together key industry stakeholders, regulators, and insurance professionals to discuss the role of technology in transforming insurance distribution. With less than 3% of Kenya’s population insured, there is a growing need for accessible, efficient solutions that bridge the gap between providers and customers.

Speaking at the launch, Njeri Jomo, CEO of Jubilee Health Insurance, emphasized the platform’s transformative potential:

"Jubilee Health Insurance recognizes the critical role intermediaries play in delivering quality insurance solutions to our customers. We are equipping our partners with the technology they need to work smarter, close deals faster, and enhance customer service anytime, anywhere."

Juan Cazcarra, Group Chief Operating Officer at Jubilee Holdings, highlighted the broader industry shift towards digital solutions:

"The way we access and deliver insurance is changing, and digital tools are at the heart of this shift. J-Force empowers intermediaries to work smarter, move faster, and serve their clients better in today’s fast-paced world."

Alice Njoroge, Director of the Insurance Institute of Kenya (IIK), underscored the role of digital platforms in professional development and industry transformation noting that the insurance industry is undergoing a significant shift, where technology is no longer an option but a necessity. 

"Digital platforms like J-Force not only enhance operational efficiency for intermediaries but also support professional growth. The ability to leverage data-driven insights, automate processes, and improve customer engagement will define the next generation of successful insurance professionals," she said.

She added that as the industry seeks ways to bridge the protection gap, innovations like J-Force will equip intermediaries with tools to simplify workflows and enhance customer experience.

J-Force is available to agents, brokers, and bancassurers looking to integrate digital efficiency into their operations.