Competition Authority of Kenya launches mobile app to enhance service delivery

The Competition Authority of Kenya (CAK) has launched a mobile application aimed at enhancing service delivery.

The app, which can be downloaded from February 1, will facilitate access to services such as filing competition and consumer protection infringements and tracking the status of the same.

“Kenyans can file complaints regarding matters under the Competition Act including abuse of buyer power, consumer complaints as well as against businesses engaging in restrictive trade practices such as abuse of dominance, price fixing, and collusive tendering,” said the authority in a statement to newsrooms on Tuesday.

“Further, the mobile application enables our stakeholders to submit feedback (complaints or compliments) regarding the level of service delivery offered by the Authority in the execution of our mandate.”

According to the authority, the application is accessible on both iOS and Android platforms and also contains information such as the State agency’s Service Charter, Determinations, Orders, Market Inquiries & Studies, and Annual Reports.

“Undertakings seeking to merge or acquire another business can use the Merger Threshold Calculator on the mobile app to efficiently compute the filing fees payable to the authority prior to lodging their applications,” read the statement.

“The launch of the Mobile Application is in furtherance of the Authority’s continuous improvement of its service delivery. On 1st September 2021, the Authority went paperless in its processes.”

CAK further added that all applications lodged with it are now received and processed through a Case Management System (CMS) ‘E-Filing Portal.’